Student Affairs IT

August Windows Patches

Microsoft has released system patches that Student Affairs IT will be installing on Sunday night, August 14th, as part of our regular monthly maintenance cycle. These patches will cause machines to reboot. Division of Student Affairs computer users are advised to log off before leaving work for the weekend.

If you experience any problems with your computer after the patches are installed or if you have any questions regarding this patch please contact SAIT Support.

Student Affairs Information Technology
sait@uconn.edu

486-8992

Published: August 12, 2011

SAIT Service Stats for July 2011

By Tom Bloom, Director of SAIT

Satisfaction Survey

SAIT uses StudentVoice to help track user satisfaction. Here are the results of the July, 2011 Satisfaction Survey:

  • 87% of satisfaction survey responses said that SAIT staff were courteous
  • 93% of satisfaction survey responses said that SAIT staff were knowledgeable
  • 93% of satisfaction survey responses said that SAIT staff were helpful

SAIT Stats

SAIT watches many metrics to see how well we're providing services. A few of the metrics we track are "average days to resolve service requests" and "type of service requests" each month. Our ticket software, Request Tracker (RT), gives us the ability to track these metrics which helps us continue to assess and improve our services.

Take a look at the graphs to learn more about the type of work we do and the methods most departments use to make requests.

If you'd like more detailed information about our service request metrics, contact SAIT Support! 486-8992 or sait@uconn.edu


This chart shows … for July, 2011:

This chart shows … for July, 2011:

 This chart shows … for July, 2011:

Published: August 11, 2011

How to Expedite Web Update Requests

By Evelyn Lang, Web Design & Communications Manager

The month of August can be a busy time for completing those last-minute website updates in preparation for the fall semester. Follow these simple steps to ensure a quick turnaround for your web request!

Step 1 - Send an email to SAIT@uconn.edu

This starts request process. Please include these important details in your initial email:

  1. Tell Us Where To Make The Update
    Provide the name of the website and the URL(s) of the page(s) to be updated. Provide as many URLs as necessary.
  2. Provide Details
    Give us step-by-step instructions for the changes needed on each page. Keep in mind - we update hundreds of web pages each week, we don't know your content as well as you do! Sometimes we need very detailed instruction to do the best job.
  3. Images & Documents
    Images and documents that go along with your web request can be attached to an email, but if you have multiple files to submit or if they are large individual files, please use our Dropbox! This is a shared folder we have set up for all departments in the Division. You can find it on your "O" drive: O:\Website Dropbox. PS - Let us know where you have placed the files so we can find them!

Step 2 – Working on a Request in Progress

  1. Your Ticket
    After you submit your request, you will receive a confirmation email that includes a link to your ticket. We may even follow up with a phone call. This means that your request has been successfully routed to the web team and will be assigned to one of the available webmasters. You can now start to track our progress by viewing the ticket link!

    Web updates are typically processed within one-two business days. If we are not able to process it right away, we'll email you with an estimate for how long it will take.
  2. Review and Approve
    Once the initial update has been completed the webmaster will send you a test link so you can review the changes. No one outside of Student Affairs can see this link. This is a good time to collaborate with the webmaster to make sure the update matches your specifications and is what you intend for the live website. Each time you make adjustments, we'll send you another test link to review.
  3. Approval and Production
    When you are satisfied with the changes --give us your approval! This lets the webmaster know that it is OK to publish your updates to the live web environment where everyone can see them.
  4. Your Update is Live!
    When your update is complete, the webmaster will send you a link to the production website. Please take a look to make sure everything looks OK in production.
  5. Your Request is Complete
    This closes out your current request and ticket. Further changes need to be submitted as a new request and will be put into the ticket system again.
Published: August 11, 2011

August 9 and 10 SafeConnect Rollouts

Last week, several departments in Student Affairs took part in one of five the SafeConnect rollouts for Division of Student Affairs workstations. SAIT is working with UITS to implement the system across the Division. This week, the following areas enrolled in SafeConnect:

  • Student Affairs departments located in the CUE Building
  • Student Affairs departments located in the Depot Campus

Computer users in these areas were prompted at approximately 10:00am on August 9th and August 10th to login to SafeConnect to enroll in the system for the first time. If a user was not in the office today, they will be prompted to login the next time they use Internet Explorer on their computer. Access to internet and email will not be available until a SafeConnect login has successfully been completed.

If you cannot successfully login to SafeConnect, contact SAIT Support for assistance – 486-8992

This completes the SafeConnect rollout for ALL Student Affairs workstations. Thank you very much for your patience and participation in this effort.

SAIT also published an announcement regarding the impact of SafeConnect for Student Affairs computer users.
View article >>

Published: August 11, 2011

HuskyTech: The Opening Weekend Narrative

By Jonathan Moore, Student Support Coordinator

Come this fall semester, as students begin to descend upon the UConn campus, HuskyTech will be prepared to support them. For the past six years we have opened temporary satellite locations to help students set up their technology when they move in. With an ever increasing dependence on technology for their education, students must navigate the new college environment. It is our goal to be a proactive influence in their digital life.

On Friday, August 26th students will be arriving with their new technology eager to adjust to the college life. No longer do students carry a desktop computer, monitor, and a bundle of cables and wires. Now is the age of laptops, iPads, and mobile devices. Each student expects the dorms to be just like their home network; wireless, mobile and easy to use. A university network has a much different feel to it and requires a different level of use. It is this exact reason that we extend our level of availability to the student population during this initial rush. Students have enough to worry about adjusting to college so it is important that their technology transition is as seamless as possible.

Beginning at 9am that Friday we will be staffed in ten separate residence halls and have our call center fully staffed for phone support until 7pm. Our main focus will be to register the students to the wired network, set them up for the secure wireless network, and run a checklist of steps to protect their computer for the future. The last step will be providing the student with a ten step document to IT security here at the university. We will also be able to set up any network device such as a router or help get that game console online. Below are the ten locations we will be staffing over those first three days.

  • North - McConaughy Multi-Purpose Room
  • East - Sprague Game Room
  • Shippee - Pequot Room
  • Hilltop - Hale Lounge
  • Towers - Webster Lounge
  • South - Rome Community Room
  • Busby Suites - Game Room
  • Northwest - Batterson Game Room
  • Buckley - Game Room
  • McMahon – HuskyTech Shop

This year, HuskyTech will be adding a few new services for the student population. We will now have the ability to change student's NetID and StudentAdmin passwords. This will help streamline our services as we work with each student to set up their digital life. Google Apps for education has also been a big buzzword around campus during the entire summer. Coming Fall opening we will be able to help students who want to opt into the Gmail student email system and move their account over from the current HuskyMail service. With these changes, and the new way to register to the network (SafeConnect) it will be a busy few days. We encourage students to touch base with our department at some point in the beginning of the semester even if they just have a technology based question.

Published: August 11, 2011

How to Expedite Account Requests

By James Chabot-Weingart, Systems Administrator

Account creation can be a confusing process with many steps, but there are a few things that you can do to make the process go more smoothly and quickly.

When requesting new accounts for students, staff or graduate students, please remember to include the name, NetID, and the type of account or access needed. Also, if you include when the person is starting we will try to make sure that everything is ready for their start date.

Normally, account requests take about 3 to 5 days to complete. However, some times of the year, such as the start of school, are busier which may increase the time it takes. One thing that can help expedite the request is to make sure that you are an authorizer or that you have had an authorizer approve the request in the ticket. The department authorizers list is in Division intranet in SharePoint. Below is a complete breakdown of the time each step takes.

  • New RT Ticket
  • Customer Service team gets authorization for new account request if the request did not come from an authorizer (0-2 days)
  • Ticket is forwarded to Systems Administration team (0-2 hours)
  • SysAdmin creates SA domain account (4-8 hours)
    • SysAdmin requests a new exchange account from UITS at the same time
    • SysAdmin assigns the correct privileges to the new account
  • UITS creates a ticket in USD, their ticket system (1-2 days)
  • UITS enables new exchange account (1-7 days)
  • SysAdmin informs requestor and creates a new RT ticket for the SAIT Customer Service team to contact each new user and walk them through logging in for the first time. (4-8 hours)

As the busiest part of the year for account creation approaches, we will be devoting more time to taking care of account requests as quickly as we can. The sooner that you put in the account request, the more likely we can take care of your request before the account is needed.

Published: August 11, 2011

Recent Technology Changes at Student Health Services

By Leo Carroll, Systems Administrator

Several recent changes at Student Health Services have shown a dramatic step forward in embracing technology in order to more efficiently meet our students' needs. Three of these technologies I'd like to highlight are Student Health Services' implementation of electronic health records, their use of laptops for working with patient data, and the conversion of their pharmacy system to a new virtualized environment.

To access this newly created electronic patient data in a more efficient manner, Student Health Services staff has begun testing the use of laptop computers in the patient exam rooms. This allows the Student Health Services staff to enter important, relevant data with a patient during an exam rather than having to take notes that would later need to be transcribed. This process increases efficiency and reduces the amount of clutter and waste from paper. SHS staff will now be able to quickly move between patients in different exam rooms.

The use of laptops for updating patient data is possible because of the recent upgrade of Student Health Service's patient management system from PyraMED 4 to PyraMED 5. This transition from PyraMED 4 to PyraMED 5 allows Student Health Services quick and easy access to patient data. To facilitate the change from traditional paper records to modern digital records, SAIT leveraged Student Health Services' existing multi-function scanner/copier/printer devices as tools for converting their historical paper charts into digital replicas. Students are also now able to securely communicate with Student Health Services through a web portal. The Student Health Services web portal can be found at http://myhealth.uconn.edu.

Student Affairs IT took a proactive step in ensuring the reliability, availability, and safety of the QS/1 Pharmacy system located in the lower level of the Student Health Services building. In the past, the QS/1 Pharmacy server was run on a single server inside of the pharmacy. A failure of a single component of the QS/1 server hardware would have resulted in the entire Pharmacy being unable to process prescriptions. To alleviate these concerns, SAIT "virtualized" the QS/1 server system – removing the physical aspect of the system as a potential problem. Now, the QS/1 server runs in a highly redundant, protected virtual environment in the MSB Datacenter. This significant infrastructure change protects the integrity of the QS/1 Pharmacy system while remaining transparent to the Pharmacy staff, allowing them to operate "business as usual" while providing added safety for this critical system.

Published: August 11, 2011

SAIT Is Open During Fall Opening Weekend!

By Keith Blanchard, Customer Service Manager

Remember: SAIT is open for business throughout UConn's opening weekend. If you are having trouble remembering a password or connecting to the internet, we are here to help. Call the SAIT service desk at 486-8992 or send an email to SAIT@uconn.edu and one of our customer service professionals will be glad to assist you. We are available during the following days and times:

  • Friday 8/26 - 7:00am until 6:00pm
  • Saturday 8/27 - 8:00am until 5:00pm
  • Sunday 8/28 - 8:00am until 5:00pm
Published: August 11, 2011

July 21, 2011 SAITOC Meeting

By Tom Bloom, Director, SAIT

The SAITOC devoted the July 21 meeting to reviewing project prioritization criteria and definitions. Extensive discussions created a highly collaborative and cooperative atmosphere, which led to agreements on criteria, project definitions, and the procedures to be followed when technology projects are proposed and evaluated.

 

First, the committee redefined the criteria that will be used to determine the priority of a technology project.

From the most important criteria to the lowest, these are:

  • Project is mission critical. (Mission critical is defined as the vital services required to manage day-to-day operations. If said services are unavailable it would be extremely difficult, if not impossible, to continue without significant alteration.)
  • Project resolves compliance, regulatory, or accreditation issue
  • Project enhances student and/or staff health and safety
  • Project addresses one or more of the University of Division Strategic Plan priorities
  • Project supports the generation of income or the reduction of expense
  • Project promotes the more efficient use of resources
  • Project enhances services for students and/or staff

 

Second, the SAITOC defined a technology project:

A project is a temporary endeavor undertaken to create a unique product or service. A project has a definite beginning date and a definite ending date. A project has a defined scope, a finite budget, and assigned personnel resources. A project is complete when its defined goals and objectives have been met.

If the status is in doubt, a technology request should be considered as a project. The Oversight Committee will make a final decision whether the request is a project or should be classified as a routine maintenance item. Examples of past or current Student Affairs technology projects include:

  • Adoption of a new type of technology hardware or software (Key digital lockbox, temperature food probes, iPad support, mail package management)
  • Implementation of a new enterprise software application (THD implementation)
  • Upgrade of an enterprise software application or desktop software application (Judicial Action upgrade, Eventmaster upgrade, Office 2003 upgrade)
  • Creation or modification of a custom software application (CSD client management, Internships maintenance version, Readmission application)
  • Creation of a new web site (Wellness and Prevention Services)
  • Redesign of an existing web site (Community Outreach and Student Activities)
  • Creation of a new or significantly modified data transfer (Learning community membership)

Finally, agreement was reached on the steps to be followed when a new technology project is proposed.

The requesting department will submit an Information Technology Project Request form to David Clokey, SAITOC chairperson. David will ask Tom Bloom, Director of SAIT, to coordinate a meeting between the requesting department and appropriate technology employees. The purpose of this meeting is to clarify the department's need and/or problem, to discuss the feasibility and expense (time and money) of the proposed request, to identify technology-related issues, and to explore all possibilities for a solution. The goal of this meeting is to define a mutually acceptable and possible plan. Members of this meeting group will meet with SAITOC at their next monthly meeting. SAITOC will approve or reject the project and place in the appropriate position on the SAIT project queue.

 

The next SAITOC meeting will be September 19, 1:30 p.m., at a location to be determined. The committee will be October 17, 1:00 p.m., at a location to be determined.

 

 

Published: August 08, 2011

Internet Explorer 8 Upgrade for Student Affairs

On Sunday, August 7th, 2011, Student Affairs Information Technology will upgrade Internet Explorer as part of the scheduled patches distributed to all workstations in the Division. The upgrade to Internet Explorer 8 will require the computer to restart, and you should not encounter any issues once the upgrade has completed.

What To Expect
Internet Explorer 8 looks very similar to the previous version of Internet Explorer, and should have a familiar look and feel. Your "favorites" will still be available, and you will not lose any links to previously saved web pages. If you encounter any issues after the upgrade, please contact SAIT.

SAIT Is Here To Help!
At any time after the upgrade is complete, if you have problems or questions, please call SAIT at 486-8992 to request assistance. Our help desk is available 8:00am – 5:00pm, Monday – Friday.

 

Student Affairs Information Technology
sait@uconn.edu
860-486-8992

Published: August 02, 2011