Student Affairs IT

Ticket Management System Upgrade, Jan 8, 2011

To the Division of Student Affairs:

SAIT will be upgrading our ticket management system, Request Tracker (RT), on Saturday, January 8, 2011.  This upgrade will require the system to be completely offline for the entire weekend. RT will be available again on Monday, January 10, 2011.

Impact to RT users in the Division of Student Affairs:

Emailing SAIT Support:

  • Email messages sent to SAIT@uconn.edu will be routed directly to RT and a new ticket will be created instantly. The RT system will reply to the sender with an automated message containing a link to the ticket and the details of the request.
  • Responding to a ticket is easy. Reply to the email from RT that contains the subject of the ticket in question. RT will add this correspondence to the ticket on the website and the responsible technician will be notified. All correspondence with SAIT staff regarding tickets will be handled by the RT system.

Visible Website Upgrades:

  • Enhanced web interface and design.
  • Improved internal ticket management for SAIT technicians.
  • University NetID login is now required. Visitors to http://rt.sa.uconn.edu will be redirected to the University web application log in page.  The username and password combination is the same as your login for HuskyCT or University email.

If you have any questions or concerns about the RT upgrade please contact SAIT.

 

Student Affairs Information Technology

sait@uconn.edu

486-8992

Published: January 03, 2011